To be fair, it popped into my inbox four days after Mark sent it. Which has its own irony...
Thank you for your emails last week.
On 2 December, our 18:51 from Paddington was delayed when a failed train caused an obstruction. Our 08:06 on 8 December was late due to a delay on the Bourne End branch line (an earlier signal fault) and coming back that evening our 19:22 was held up whilst the signalling at Southall was examined. The delay then escalated from there.
Three very frustrating delays. Please accept my apologies.