Our watches clearly aren't synchronised...
Thank you for your email. Our 18:51 on Wednesday night was 6 minutes late arriving into Oxford after we were held up by 3 minutes at Theale by rail enthusiasts taking pictures of a steam train from beyond the safe part of the platform. This subsequently set us running behind another train, where we incurred an additional 3 minute delay.
A delay of any duration is significant. With the number of trains we have in operation, particularly at peak time, delays can easily escalate and impact on the running of others. So, every minute absolutely counts.
We want very much for you to be able to rely on us to get you home it time for whatever your commitments might be and I am sorry for the delay.